Customer Satisfaction
Our Promise to You
The Your School Uniform team are committed to making the purchase of your child's school uniform as hassle-free and easy as possible. From the moment you visit the site, through to placing your order and receiving your items, convenience, speed and efficiency are the hallmarks of our service.
Delivery
Items ordered at YourSchoolUniform.com must be sent to a United Kingdom address.
Orders for items which are in stock will usually arrive within 3-5 working days from acceptance of order and will be delivered by Parcelnet.
Although we try to keep every product line in stock in our warehouse, we can occasionally run out if we have unusually high demand within a short space of time. In order to keep our prices low, and since we offer free delivery, we usually ship your order once it is completed.
Once your order has been shipped, we will notify you by email. In the event that your parcel has not arrived within 5 working days from despatch, please contact our Customer Service department or contact 0844 556 5555 and we will begin our missing parcels procedure. You can also visit our Help Desk for further information.
Where is my order?
We are developing the site to include online order tracking. In the meantime please email us at Orders@YourSchoolUniform.com stating the order reference number and your query. We aim to reply to all emails within 2 working days.
Why is this product online if you are out of stock?
We really are very sorry if you order an item which is delayed due to being out of stock. We always try to ensure that we keep items in stock, so that we can get your order to you as quickly as possible. Keeping items in stock means that we can get orders out quickly, and keeps our customer happy… which also means we make more sales!
Our buying department is dedicated to trying to predict exactly how many of each item (in every combination of size and colour) we need to keep in stock at different times of the year… and they work very hard to maintain sufficient stock levels to meet demand. Sometimes, however, even with the best planning and preparation, our customers do still take us by surprise, and some items may go temporarily out of stock.
We do sincerely apologise if an item that you need is delayed from being out of stock - we want to avoid this happening as much as you do!
Why don't you order more stock?
Our service is free of charge to schools, which means there is always fine line for us between maintaining sufficient stock levels to meet demand, and avoiding holding excess stock. (The most common cause of bankruptcy amongst retail companies is holding too much stock).
When we sign up a new school, there is always an element of learning involved initially, as only with experience can we understand each individual school’s own stock requirements. We therefore try to order a realistic amount, but as mentioned above, certain items fly out of the warehouse far quicker than anticipated.
You may be interested to know that we are in the process of implementing a new, automated stock management system. This will greatly improve the efficiency of our ordering process and help us to maintain appropriate stock levels at all times of the year for every school.
We are confident that as we move forward, our new systems will help us to provide the very best levels of customer service to our schools, and their parents.
Why does it sometimes take so long to get more supplies of an item?
We do keep a close eye on our stock levels, and try to re-order in plenty of time if it looks like we will run out. Even so, uniform items can sometimes take a bit of time to reach us.
Items are ordered from our suppliers, and most of these have to be individually embroidered with the school’s logo. At certain times of the year (like the Summer holidays), the manufacturers and embroiderers can be busier than normal, which means we may have to wait for longer to get items back into stock.
Cancellation Policy
You can cancel or amend any order placed with YourSchoolUniform.com, provided that the order has not yet entered the dispatch process.
Please call our Customer Service Team on 0844 556 5555 any time between 8:30am and 5pm, Monday to Friday. Please have the order number to hand.
Returns Instructions
If for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition within 28 days of delivery for a full refund.
If you require a replacement item, we suggest that you make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
1. Return the item along with the delivery slip giving the reason for the return. If you do not have the original delivery slip, please send us a note detailing the reason for the return and include your order number. Please also include your email address.
2. Wrap the item securely and address to the following:
YourSchoolUniform.com Ltd (Returns)
PO Box 1001
PETERBOROUGH
PE1 9GE
3. When you are at the Post Office, we recommend the following procedure:
(a) For returning goods with a value less than £100: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting receipt.
(b) For returning goods with a value more than £100: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
4. We will notify you via e-mail when we have processed your return and refunded your money. This may take up to one week.
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General
Payment Options & Payment Guarantee
We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, Solo.
Note: we do not accept Eurocheques, cash in any currency or any tokens.
We are confident about the transaction security we offer since none of our customers have reported fraudulent use of a credit or debit card as a result of purchases made on Your School Uniform. We back up this confidence with a payment guarantee.
1. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet
2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
3. If your bank or card issuer holds you liable, Your School Uniform will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at YourSchoolUniform.com while using the secure server.
This guarantee only applies to credit or debit card purchases made using Your School Uniform's secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
| We accept the following: |
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| Visa |
Visa Delta |
Visa Electron |
Mastercard |
Maestro |
JCB |
Solo |
Eurocard |
Terms and Conditions
Access to this website is subject to the following terms and conditions.
Please read the terms and conditions set out below. When You access this site for the first time You agree to be bound by all terms and conditions for the use of this Service. We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site.
It's Your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute Your acceptance of the revised terms and conditions.
If You do not agree to be bound by these terms and conditions You must stop using this site immediately.
Interpretation
In these terms and conditions:
- "YourSchoolUniform.com" or "Service" means the online service provided by us at www.YourSchoolUniform.com from time to time.
- "Person" means an individual, or a body corporate or unincorporated, and "Persons" shall be construed accordingly.
- "Register" means completing the registration process.
- "Registered Account" means your use of the Service through the username chosen by You during the registration process.
- "You" or "Your" means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.
- "Your Communications" means any communications received or sent by You through the Service including e-mails and other electronic messages.
- "Your Material" means any material within the Service which originated from You through the Service.
- "We" and "Us" and "The Company" means YourSchoolUniform.com Ltd.
Registration
You will be required to Register if You wish to use certain of the facilities provided by this site. If You do not Register then these facilities will not be available to You.
If You do Register, You confirm and warrant that all the information supplied by You when You Register is true, complete and accurate in all respects. You agree to maintain and keep your details up-to-date.
We will review your registration details and if You satisfy our validation checks We will provide You with access to the facilities for which You have Registered. If You do not satisfy our validation checks We will notify You by email.
Provision of the service
We agree to provide You with the Service in accordance with these terms and conditions.
The Service will be provided on an "as is" and "as available" basis. We cannot guarantee that the Service will be provided fault-free and We do not undertake or warrant that the Service will be free from defects.
We may temporarily suspend the Service either partially or completely for any reason. We will restore the Service as soon as reasonably practicable after a suspension. We will not be liable to You for any loss which You incur as a result of any such suspension.
The pages contained in this site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
The information contained in the material in this site is only for information purposes. The material on this site does not constitute advice and You should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action.
Your Communications may be monitored to allow support of the Service or where we have reason to believe there may have been a breach of the usage policy.
Use of the service
You warrant and undertake to us that You will use your best endeavours to ensure that the Your Material and Your Communications and your use of the Service is in compliance with all applicable laws and regulations and in particular that it is not in the opinion of Us:
- defamatory, offensive, indecent or of an obscene or menacing character; or
- likely to cause annoyance, inconvenience or anxiety to any person; or
- likely to breach any copyright or confidentiality or privacy or other intellectual property of any person; or
- fraudulent or connected in any way with the committal or possible committal of a criminal offence; or
- material of a racial or sexually discriminatory nature; or
- "spam" mail; or
- material that contains a mail bomb; or
- material that contains viruses or worms other disruptive programs or devices; or
- in breach of these terms and conditions of use.
You are fully responsible for the content of Your Communications and you must ensure that Your Communications do not cause disturbance or harassment of a recipient or other person. You are not permitted to send e-mails or electronic messages to recipients who have made clear that they do not wish to receive e-mail or electronic messages from You.
You are fully responsible for maintaining a copy of Your Communications and Your Material. We will not be liable to You for any loss, corruption or damage to Your Communications or Your Material.
Except as expressly permitted by these terms and conditions, You may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, You may not cache any of the contents for access by third parties nor mirror any content.
You may only download, use, reproduce and print materials appearing on this site for your own personal, non-commercial purposes.
Security
We advise You not to disclose your password to any other Person. We also advise You to choose a password which will remind You of Your password but will not allow another Person to guess Your password.
You are fully responsible for ensuring that no unauthorised access is obtained to the Service through your Registered Account. You will be entirely liable for all activities conducted and charges incurred through your Registered Account whether authorised by You or not.
If We have reason to believe that there has been or is likely to be a breach of security or misuse of the Service We may change your password and notify You accordingly.
You may change your password and registration details online.
If You forget your password, please use the password reminder online service. If You are/have been unable to successfully use this Service then please contact us and if You satisfy our security checks We will issue You with a new password.
You acknowledge that we may be obliged by law to store all of Your Communications or Your Material and activity logs for a particular length of time and that We may be required by law to disclose details about these to government and law enforcement officials and other such agencies.
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Ending the service
We can suspend or terminate your access to and/or use of the Service or any part of the Service if:
- We believe that You have provided false information on registration or that You have intentionally failed to notify Us of any changes to this information.
- You break any provision of the terms and conditions of use policy.
- We believe that your Registered Account is being used in a manner prohibited in the terms and conditions of use policy. If we delay in acting on a breach of this terms and conditions of use policy then delay will not be regarded as a waiver of the breach.
Liability
In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent online Service provider.
We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this site or in respect of any of your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked.
Nothing in these terms and conditions limits our liability for death or personal injury resulting from our negligence.
We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.
Third party sites
This site contains hypertext links to sites that are not operated by us or by our associated companies. We do not control such sites and are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners.
Indemnity
You shall indemnify and hold us harmless from all losses, liabilities, costs and expenses in connection with any claim by any third party with respect to any alleged or actual infringement of copyright, trademark, Service mark or any other proprietary rights or any false or misleading statements or breach of advertising standards resulting from the use of this Service by you. This clause shall survive termination of this agreement for any reason whatsoever.
Privacy of personal information
We may use your personal information as described in our privacy policy. You acknowledge that any personal information disclosed by You in public areas of the Service is at your own risk and may be used by others.
Log files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
Intellectual property rights
All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by YourSchoolUniform.com Ltd
All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trade marks, names or logos.
Assignment
You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.
Matters beyond our reasonable control
If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.
Jurisdiction
This agreement is governed by English Law and You and We submit to the non-exclusive jurisdiction of the English courts.
1st July 2004
Privacy Policy
When you visit YourSchoolUniform.com we may collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We and they, may collect this information even if you do not register with us. When you shop on this Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password ("Personal Information"). We may also collect your Personal Information when you enter one of our contents or prize draws.
We will treat all your Personal Information (which includes any User Information from which we can identify you) as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
We confirm that any Personal Information is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:
Processing your orders;
For statistical purposes to improve the Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products, promotions, special offers or additions to the Website that may be of interest to you or for market research purposes;
If you consent, to allow carefully selected third parties to offer you their products and services directly.
Submitting to credit reference agencies on the terms You agree in any Order for Product You make using this website.
Whenever you submit Personal Information (except when you enter contests or prize draws for which please see below) you will be given the option to receive information from YourSchoolUniform.com by e-mail about products, promotions, special offers or additions to the Website which we feel may be of interest to you. You will be given a separate option to receive information by post, e-mail or telephone from carefully selected third parties. In the event that you do not wish to be contacted for either or both of such purposes, ensure that you tick the appropriate box (or boxes) as you go through the registration process.
You may unsubscribe from our contact list at any time by replying to a promotional e-mail clicking the "unsubscribe" link in the e-mail, and confirming your email address. You can also amend your account profile at any time by signing-in and going to "Your Account". You may only unsubscribe from the contact lists of third parties by contacting them directly.
Your Personal Information may be disclosed to other businesses within YourSchoolUniform.com and to reputable third party contractors engaged by YourSchoolUniform.com to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our Websites. YourSchoolUniform.com requires all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information we are entitled to do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered automatically and notify you by email. When you enter a contest or prize draw, you are also automatically included in our list to receive notice of products, promotions, special offers and additions to the Website that may be of interest to you to be contacted by River Island for market research purposes. You may unsubscribe from this list by following the unsubscribe instructions in any email received.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as personalisation and to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping Basket and purchasing them.
We may offer links to sites that are not operated by YourSchoolUniform.com. If you visit one of these linked sites you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.
Questions and concerns regarding this policy and your Personal Information should be directed to the following email address: office@YourSchoolUniform.com
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