Delivery

How can I track my order?

When your order is despatched, you will be sent an email with your tracking number and a link to the courier website. Please refer to your email and click on the relevant link below then enter your tracking number and postcode if required:

• Parcelnet – our residential and school delivery company
• Royal Mail – our non-residential delivery company

NB The Royal Mail delivery option will not be available until further notice.

 
How long does delivery take?

Most orders will arrive within 7 - 10 working days from the date of your order.  We try to get your goods to you as soon as possible and as a result some orders will arrive earlier. 

How will my order be delivered?

This is dependent on the delivery option you choose at point of sale.

• Parcelnet - (our residential and school delivery company) – offer a courier delivery service where they will deliver to you within 3 to 5 working days from the date of despatch from our warehouse.
• Royal Mail Track & Trace - (our non-residential delivery company) – is delivered by your local Postman and they will deliver within 2-3 working days from the date of despatch.

This is dependent on the delivery option you choose at point of sale.

• Parcelnet - (our residential and school delivery company) – the courier will attempt delivery three times and will leave you a card each time to tell you that they have attempted delivery, or they will  leave you a card to tell you that they have left it at a secure area of your property. After the third failed attempt your order will be returned to us and we will contact you to advise.
• Royal Mail Track & Trace - (our non-residential delivery company) – your postman will attempt one delivery and will leave you a card so that you can contact them and arrange a redelivery or to collect it from your local Royal Mail depot.

 
Where do you deliver?

We deliver to all UK postcodes including Channel Islands, Scottish Highlands and Islands and the Isle of Man.