Returns
What is your Returns Policy?
If for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition within 28 days of delivery for a full refund.
Please note, sale items work slightly differently. These have a 7 day return policy to enable us to process the return and put it back into the sale section before the sale ends.
If you require a replacement item, we suggest that you make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
1. Return the item along with the delivery slip giving the reason for the return. If you do not have the original delivery slip, please send us a note detailing the reason for the return and include your order number. Please also include your email address.
2. Wrap the item securely and address it to the following:
YourSchoolUniform.com Ltd (Returns)
PO Box 1001
PETERBOROUGH
PE1 9GE
3. When you are at the Post Office, we recommend the following procedure:
(a) for returning goods with a value less than £100: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting receipt.
(b) for returning goods with a value more than £100: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
4. We will notify you via e-mail when we have processed your return and refunded your money. This may take up to 5 working days from receipt of the returned item.
I would like to cancel my order. What do I need to do?
If you have submitted your order and received your confirmation email from YourSchoolUniform.com, you can still cancel your order provided that it has not yet been packaged up and is ready to be shipped to you.
Please go to the ‘Contact Us’ page on our website and click on ‘I need to change or cancel my order’ and we will check to see if it can be cancelled for you then let you know. Please ensure you include your name, invoice address post code, product ordered and order number on the email. If it is too late to cancel your order we will happily issue a refund once you return it to us.
If you have received your despatch confirmation email from us this means your parcel is already on its way to you and it is too late to cancel it.